Ahold Delhaize: e-commerce and customisation
Profitable, double-digit growth E-commerce and 14 billion customisation in marketing: a recipe to admire and copy
Profitable, double-digit growth E-commerce and 14 billion customisation in marketing: a recipe to admire and copy
E-commerce sustainability, personalisation and AI. The European GDPR should not be an excuse, Mario Gasbarrino: ‘if you want to commit suicide, don’t do e-commerce’. And Marco Biasin: ‘we need a single database’
The video of the event ‘MDD Strategies and Market – IDM’ – Factory Positioning on 18 March 2026
What will we read about in your new book? ‘I tell another side of the family through two extraordinary explorers: my eponymous ancestor Giuseppe Caprotti, who lived thirty years in Yemen, and my great uncle Gianni Albertini, a skier and mountaineer who explored the North Pole’.
In 2013 Esselunga a Casa had a gross profit – before tax – of 7.9%. This is discussed in ‘Le Ossa dei Caprotti’
My speech will also start from some of my experiences at Esselunga, where for many years I worked on the development of projects that accompanied an important phase in the evolution of Italian distribution: the Superstores, the Fìdaty card, Esselunga at Home, the ESD purchasing centre, the development of organic products, together with the introduction of the company’s first social report. The aim, of course, is not to look back. Those experiences serve above all as a starting point to reflect on how distribution, the role of retailer brands and the relationship between industry and retail are changing today.
“49% of young people now consult ChatGpt for eCommerce and soon this trend will also reach Europe. Walmart has made a deal with OpenAi because they want to control the flow of information: lists, prices and more’. The future of eCommerce has arrived
Today, eCommerce food & grocery, although still representing a limited share of the overall turnover of food distribution, has in several cases reached economically sustainable models. This topic was discussed at the eCommerce Food Conference during a round table discussion between Giuseppe Caprotti and Mario Gasbarrino, two historical protagonists of Italian large-scale retail, moderated by Cristina Lazzati, director of Mark Up and Gdoweek
A planetary trade war, eminently political, in which the Chinese and Americans are the ‘masters’ and Europe, apart from a few rare exceptions – such as Lidl – has stood by and watched
In this article there are several mentions of episodes from Le Ossa dei Caprotti , my book published in 2023 by Feltrinelli: the private-label chicken tortellini, the Zunino affair and the meeting with the ‘world’s best cook’, which enriched me personally but did not bear the desired fruit at Esselunga. Certainly not to the demerit of Fulvio Pierangelini
Our distributors – such as Selex and Conad – who operate consortia, and thus are unable, with some exceptions, to offer a widespread e-commerce and delivery service for basic food and household products throughout Italy – risk having to leave space and opportunity to Amazon Now over time