USA: AI sales agents and drones are being used by leading companies in the physical retail and delivery sectors

Take Kroger, the fourth-largest US retailer, which uses AI for personalised menus and other features, whilst Albertsons is launching a Safeway shopping plugin based on ChatGPT and DoorDash is using drones to deliver ready meals, following Walmart’s example .

This innovative approach highlights a further widening of the existing gap between the European and American retail sectors, with the latter – technologically speaking – always one step ahead.

Drafted on 3 August, updated on 6 August 2026